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Automotive Service Advisor
Deacon Jones Chrysler Dodge Jeep
Garner, NC
Full-Time
Have experience in the automotive industry? Deacon Jones Chrysler Dodge Jeep Ram is looking for Service Advisors. Talented, committed, and knowledgeable Service Advisors to join the team!
This is a great opportunity with hands on training and dedication from the leadership team!
RESPONSIBILITIES:
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions
- Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times
- Oversee and participate in quality control
- Participate in the development and documentation of Standard Operating Procedures as appropriate
REQUIREMENTS:
- High School Diploma or equivalent
- Accredited training in service advisor skills, customer satisfaction and quality control
- Automotive service advisor experience
- Ability to concentrate and accomplish tasks despite interruptions
- Ability to perform a variety of tasks simultaneously
- Must be willing to submit to a background check
DEALERSHIP COMMITMENT:
- Medical, Dental & Voluntary Benefits
- Paid Vacation
- Training
Deacon Jones Chrysler Dodge Jeep Ram, Where Your Satisfaction is Our Reputation…. And Our Future!
Apply Now!
Recommended skills
Customer Relationship Management
Customer Satisfaction
Customer Service
Sales
Retailing
Quality Management
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Automotive Service Advisor
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